The NAEMT Mental Health Resilience Officer (MHRO) Course prepares EMS personnel to become leaders in mental wellbeing. As an MHRO, you’ll be equipped to support your peers, recognize when someone is struggling, and help build a culture of resilience and emotional wellness within your agency
Why Choose This Course
- Learn the essential role of a Resilience Officer — how to identify mental health stressors, crises, and provide peer support in EMS settings.
- Understand the unique mental health challenges EMS providers face, from the field to the call centre.
- HRDF claimable & CPD eligible where applicable, helping to support your professional growth.
- Delivered by qualified NAEMT instructors with real-world EMS experience.
What You Will Learn
- The role and responsibilities of a Mental Health Resilience Officer
- Impacts of EMS work on mental health and emotional wellbeing
- Resilience strategies at the individual, team, and agency level
- Effective communication techniques for engaging colleagues on mental health topics
- Case studies highlighting EMS mental health challenges
- Key elements of an effective EMS agency mental health resilience program
- How to build or strengthen an agency resilience program, with available resources for support
Who Should Attend
- EMS Personnel – Paramedics and EMTs providing pre-hospital emergency care
- Firefighters – Professionals who also face high-stress emergency environments
- Dispatchers – Emergency communications staff coordinating first responders
- Supervisors & Managers – Leaders supporting frontline EMS teams
- Healthcare Providers – ER staff and others collaborating with EMS professionals
- Volunteers – Volunteer EMS providers and first responders
Course Details
- Duration: 9.00 am – 6.00 pm (classroom) (excludes time for remediation and reassessment)
- Format: 6-hour online course OR 8-hour classroom-based training
- Provider Certification: NAEMT original certificate, valid for 4 years
Group Enrolment: Arrange private group sessions (minimum 6 participants required).
Click below to ENROL NOW or contact us via WhatsApp at +6011 7551 1554 for group training arrangements or further assistance.
*Course fees are subject to 8% SST.
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